Return and Refund Policy

14-Day Return Policy

Sasha Lux Collective accepts eligible return requests made within 14 days after an order is delivered.

Return Eligibility

To qualify for a return, the item must be:

• Unworn, unused, and unwashed

• In its original condition and packaging

• Returned with all original tags attached

• Accompanied by the receipt or proof of purchase

Items returned without prior approval will not be accepted.

Starting a Return

To request a return, contact us at sashaluxcollectivestore@gmail.com within 14 days of delivery. Please include your order number and reason for the return.

If your return is approved, we will provide return instructions and the appropriate return mailing address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. Sasha Lux Collective is not responsible for return packages lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect.

Include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Final-Sale and Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Worn, washed, altered, or damaged merchandise

• Pierced jewelry and earrings for hygiene reasons

• Items clearly marked “Final Sale” on the product page

A discounted or sale price does not automatically make an item final sale unless the product is clearly marked “Final Sale.”

Exchanges

We do not offer direct exchanges. The fastest way to receive another size or item is to return the original item, if eligible, and place a new order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional processing time. If more than 15 business days have passed since your refund was approved, contact us at sashaluxcollectivestore@gmail.com.

Contact Us

For questions about returns or refunds, contact Sasha Lux Collective at sashaluxcollectivestore@gmail.com.